Website NYC Department of Small Business Services
The Program Manager oversees efforts and initiatives designed to sustain and enhance the level of service delivery provided to worker cooperatives and entrepreneurs. The responsibilities of the Manager are both strategic, in developing best practices and processes, and operational, in creating quality, consistency and accountability across all service providers. This is an exciting opportunity for a strategic leader to manage all day-to-day strategy, operations, and partnership development for the initiative as well as provide ongoing leadership, vision, and support for all service provider staff as they strive to develop and grow the impact of the services they deliver.
Specific duties include:
Assist with the development and/or enhancement of services that help worker cooperatives start, operate and expand in New York
City
• Develop and implement projects aimed at increased quality and efficiency of service
• Identify gaps in services currently provided and develop strategies to fill those gaps
• Manage projects that fulfill SBS’s mission and lead to more comprehensive services being offered to New York City
cooperatives
Manage service delivery and performance for approximately 14 service providers:
• Provide ongoing support to service provider staff, providing technical assistance and guidance on day-to-day program
activities
• Conduct fiscal oversight, including monthly financial reports and budgets
• Organize and facilitate regular communication between providers and SBS
• Compile and analyze programmatic data to track quality of service and progress against outcomes
• Collaborate with the program management team to leverage and align NYC Business Solutions services to achieve the
goals of the initiative
• Compile performance and outcome data for community events, partners and other city agencies Grow the number of
outcomes achieved for worker cooperative customers through the successful and efficient provision of services
• Identify and cultivate partnerships that will lead to increased capacity, enhanced customer satisfaction, and more
comprehensive services for customers
Manage a portfolio of Worker Cooperatives NYC Council Discretionary Contracts.
Responsibilities include:
• Initiate and manage the end-to-end contract management process for contracts. Process steps include, but not limited to
scope development, registration, monthly review and payment on requisitions, close outs, etc.
• Participate and support the coordination of an annual vendor orientation for all new discretionary contractors
• Effectively manage relationships with vendors to ensure timely and accurate submission of procurement documents
• Identify and escalate red flags issues that negatively impacts the timely registration of contracts
• Coordinate internally across multiple SBS divisions including but not limited to Procurement, Fiscal, Budget and Legal
• Verify through site visits, secret shopping, etc. to ensure that contractors are delivering services in accordance with the
contractual scope of work
• Work with Unit leadership to continuously improve the contract management process