Problem & New Feature Resolution
Work with Enterprise Resource Planning end users and reseller to resolve problems
Troubleshoot connectivity issues for shop floor devices and PCs
Test code, configuration, or process changes before live implementation
Manage new user creation and setup
Manage new Features and IT initiatives
Facilitate cross-departmental understanding of ERP process decisions
Develop and maintain training and documentation for ERP and other applications
Support and train end users on ERP
ERP reporting: Coordinate and support portal. Build new reports as needed
Help identify ways to better use our existing software systems
Participate on EE’s IS Steering Committee
Back-up coverage for IT Help Desk
Other job-related responsibilities and projects as needed
Personnel & Worker Ownership/Fair Trade Development
Participate in staff, team, department, and educational (Exchange Time) meetings.
Understand our producer partners, trading policies, and the Fair Trade movement.
Understand and participate effectively in our worker cooperative model.